Return Policy
Returns Policy
Please note that refunds are only permitted within 30 days from the date you receive your items.
To qualify for a refund, your purchase must be returned with shipping prepaid. All items must be in "as-new" condition, in their original packaging, and accompanied by all warranty cards, manuals, and accessories. We do not accept partial returns. Ensure that the original packing slip is included, with the RMA number visible on the package. Any discrepancies may result in a delay or partial forfeiture of your refund.
Returned items are subject to a restocking fee of up to 15%. However, AtBatt may waive the restocking fees at its discretion if the product is complete, in good condition, and includes all original parts and accessories in the original box.
If you need to return an item, please contact us via email at support@atbatt.com or call us at 661-775-2020 with your order number and details about the product you wish to return. We will promptly provide you with instructions on how to proceed with your return.
Shipping and Handling Charges
The shipping and handling charges are non-refundable unless there was an error on our part. If your order qualified for free shipping, the actual shipping cost incurred will be deducted from your refund.
Customers are responsible for covering return shipping charges unless the error was on our part. AtBatt.com advises returning items using a shipping carrier that provides tracking and insurance for the package. We cannot accept responsibility for any packages lost or damaged in transit from you to us.
Over the 30 Days for a Refund
No problem. At Atbatt.com’s discretion we can exchange or offer a store credit for future purchases.
Defective Items
Defective items can be returned for a refund during the first 30 days. After the 30 days, the product can be returned, at AtBatt.com's discretion, for: store credit, replacement, exchange or repair.
After 60 days from your invoice date your purchase falls under a warranty replacement. Following the 60 days, you are only eligible for a replacement of the defective item. Customers can not exchange it out for a different item, unless it has been discontinued. Customers are responsible for return shipping on warranty items along with the warranty replacement fee. The warranty replacement fee will vary due to quantity and weight of items.
We offer a 1-year warranty or 2-year warranty on most of our batteries and accessories. This warranty does not cover batteries that have been subjected to "memory effect" (due to insufficient conditioning) overcharging or other abuse and misuse. All of our batteries and accessories can be returned to our address. We reserve the right to test any battery prior to issuing a new replacement or refund. Warranty is void if the warranty sticker has been removed or if any internal component has been altered or modified.
Package Arrived Damaged
If merchandise arrives damaged, save the merchandise, original box and the package it arrived in. Please take pictures of the package and delivery area. Notify AtBatt.com at 661-775-2020 immediately so we can determine cause and start a claim and RMA order.
Package Refusal
We strongly discourage our customers from refusing packages, as it will cost more money in the long run. When a package is refused, the shipping carrier will charge for the return shipping cost, which we in turn must deduct from your refund. Instead, we recommend accepting the package, and contact us to start a return.
For international orders, please be aware that refusing the package does not eliminate the brokerage fee that the shipping carrier charges. If an international customer does refuse the package, they will be refunded less shipping & handling (both ways), and the amount of the brokerage fee once we get the package back (if applied).
Order Cancellation
Our company understands that it is sometimes necessary to cancel your order. We are more than happy to accommodate your request.
- An order must be cancelled by phone or email before it is processed. If the warehouse is already processing the order, we cannot guarantee cancellation.
- Please contact us via phone during business hours at 661-775-2020 and email us at support@atbatt.com. We are open Monday through Friday, 8:00 am to 5:00 pm Pacific Standard Time.
Packages Lost in Transit
If your package is lost in transit, we must follow a set of procedures to locate your package. A tracer must be started with the shipping carrier. A tracer can take up to 8 business days to process. If the package is not found in that period of time, we can then reship your order. Unfortunately, we do have to wait until the tracer is complete before reshipping your order.
Clearance & Final Sales Returns
Due to the nature of clearance product, returns will be limited to defective product upon customer receipt. Returns must be received by AtBatt.com at the address above within 14 days of the customer receipt date. Refunds will not be authorized after 14 days. Before returning any defective item, you must submit an online Return Merchandise Authorization (RMA) request form. No returns will be accepted without an RMA number. The RMA number is good for only one (1) item and must match the product authorized for return. RMA numbers are valid for 5 business days. Due to limited stock, replacement product may not be available and cannot be guaranteed.
Contact the Returns Team
Have additional questions that were not answered above? Please e-mail our returns team at support@atbatt.com or call us at 661-775-2020.