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Home / Shipping Policy

What Shipping Methods do you offer? How are International orders shipped?
How are Shipping Rates calculated? What is your Backorder Policy?
When can you ship my order? Can I Refuse a Shipment?
Canada shipment FAQ What is your Return Policy?
How do I track my shipment?  

What shipping methods do you offer?

Type

Description

Ground Shipping 3-7 Business Days to Most Areas. Ground shipments will be via FedEx or USPS.
Standard Mail 3-10 Business Days to Most Areas. May require more time to remote locations. There will be no tracking information for packages shipped to offshore locations or Military Address. Your package will not be insured if lost.
3rd Day Orders placed by 11AM PST / 2PM EST deliver 3rd Business Day by 7:00 PM.
2nd Day Orders placed by 11AM PST / 2PM EST deliver 2nd Business Day by 7:00 PM
Saturday Delivery Orders placed by 11AM PST / 2PM EST on Friday deliver Saturday Delivery by 7:00 PM. Orders must be submitted by 2:00pm EST on Friday for same day shipping and Saturday delivery. Saturday delivery not available in all areas. SIGNATURE WILL BE REQUIRED
Standard Overnight Orders placed by 11AM PST / 2PM EST deliver Next Business Day by 7:00 PM.
Priority Overnight Orders placed by 11AM PST / 2PM EST deliver Next Business Day by 12:00 PM.
UPS Canada Ground 4-8 Business Days to Most Areas. May require more time to remote locations. Customs Charges and Brokerage fees WILL be applied and can reach upwards of $50. We are not responsible for any brokerage, duties, taxes nor delays by Customs, as these are not related to the shipping of your order.
FedEx International Economy (Canada) Usually 4-7 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any brokerage, duties, taxes nor delays by Customs. Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method.
FedEx International Priority (Canada) Usually 2-5 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any brokerage, duties, taxes nor delays by Customs. Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method.
1-2 Business Days by FedEx 1-2 Business Days. Certain remote locations may not be delivered by FedEx SIGNATURE WILL BE REQUIRED Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method.
Island States 4-10 Business Days to Most Areas via USPS Mail. May require more time to remote locations. Due to Federal Regulations, Batteries cannot deliver using the USPS option Your package will be insured if lost.
FedEx International Priority Usually 2-6 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any brokerage, duties, taxes nor delays by Customs. SIGNATURE WILL BE REQUIRED Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method.
USPS Priority Mail USPS Priority Mail: 2-3 Business Days to Most Areas. May require more time to remote locations. There will be no tracking information for packages shipped to offshore and Military Address. Your package will not be insured if lost. Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method.
US Postal Service Canada 4 week delivery time to Most Areas. May require more time to remote locations. Due to Federal Regulations, Batteries cannot deliver using the USPS option We are not responsible for any taxes nor delays by Customs. There are no brokerage fees and usually no duties. However, shipment may take 1-2 weeks for delivery and tracking information is not available during Transit
International Priority (Puerto Rico) Usually 1-3 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any brokerage, duties, taxes nor delays by Customs. SIGNATURE WILL BE REQUIREDPlease be advised that Primary Lithium Batteries CAN NOT SHIP using this method.
International Economy (Puerto Rico) Usually 2-5 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any brokerage, duties, taxes nor delays by Customs. SIGNATURE WILL BE REQUIRED Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method.
International Priority Usually 2-6 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any duties, taxes nor delays by Customs. Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method. SIGNATURE WILL BE REQUIRED
International Economy Usually 4-8 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any duties, taxes nor delays by Customs. Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method. SIGNATURE WILL BE REQUIRED
International Priority Usually 2-6 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any duties, taxes nor delays by Customs. Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method. SIGNATURE WILL BE REQUIRED
International Economy Usually 4-8 Business Days to Most Areas. May require more time to remote locations. We are not responsible for any duties, taxes nor delays by Customs. Please be advised that Primary Lithium Batteries CAN NOT SHIP using this method. SIGNATURE WILL BE REQUIRED

How are shipping rates calculated?

Shipping rates are based on product weight, shipping location and method. To check shipping cost on an item, click on "Shipping Rate Calculator" on the product page. You will find the Shipping Calculator below the price of each item. You can also check shipping costs on an entire order by clicking on the "Shipping Rate Calculator" located on the Shopping Cart page.

Generally, our base shipping rates start at:

Type

Rate

Ground Shipping 5.95
Standard Mail 5.50
3rd Day 9.90
2nd Day 12.50
Saturday Delivery 45.50
Standard Overnight 25.50
Priority Overnight 27.90
FedEx Canada Ground 23.00
UPS Canada Ground 22.00
FedEx International Economy (Canada) 44.00
FedEx International Priority (Canada) 45.00
1-2 Business Days by FedEx 19.95
Island States 7.95
FedEx International Priority 72.48
USPS Priority Mail 7.00
US Postal Service Canada 8.50
International Priority (Puerto Rico) 32.05
International Economy (Puerto Rico) 27.90
International Priority 63.28
International Economy 53.35
International Priority 46.16
International Economy 43.54

When can you ship my order?

From the time an order is submitted processing time is about 1-2 business days, but each order can vary depending on the details of the order. Orders rarely, if ever, take more than 2 business days to leave our warehouse unless the item is on back order or a special order item.

Overnight, 2nd day, and 3rd day orders placed by 11am PST / 2 PM EST will leave our warehouse the same day, if the item is in stock.

Business days include Monday - Friday, excluding holidays.

Canada shipment FAQ

I'm from Canada...Before I place an order, what should I know? After making your purchase, you WILL incur additional charges due to 'importing' such as brokerage fee (UPS), and duty & tax (Canada government).
Why does UPS Standard seem so economical? UPS Standard is an economical option for ground shipments to and from Canada. The trick is to understand the 'over the border' charges you will incur. In some cases you can achieve an ideal shipping cost that satisfies your need. In other cases, it can cause your additional shipment costs to be 80% of the product value.
Should I ship Standard or Express? Express shipments do not incur as many 'Brokerage' charges as Standard. The Express shipments have the fees worked into the shipping price. Take into consideration, heavy packages may work out to be best shipped 'Standard', yet lighter weight packages may be best shipped 'Expedite'.
Does it matter whether I ship to a Commercial address or Residential address? Yes. Commercial importers use a different chart for calculating fees than Residential importers. Also, many Commercial locations will use their own UPS accounts to eliminate confusion. As of 2008 UPS has started a program to encourage 'Residential imports'. Your supplier must be signed up with eBP in order for the Residential Customs Rates to apply. If your supplier is not setup with eBP, then the Commercial Customs Chart applies to residents as well. We at AtBatt.com are setup using eBP --discounted brokerage rates.

See Brokerage Charts below

Should I be aware of my product value? Yes if you are a residential importer who is trying to stay within the incentive fee of $10 Customs charges. This requires that your product value be less than $200CAD.

No if you are in need of your merchandise and if you are using the Commercial Customs Chart. There is no magic number for imports when it comes to Commercial importers.
Are these brokerage fees considered my shipping fee? No. You will pay a shipping fee at time of purchase. Your product and shipping fee will be pre-paid. We will then prepare your shipment to leave our warehouse and be transported by UPS. UPS will handle customs clearance into Canada and will also collect the brokerage fees from you at time of delivery.
How long does it take to receive my package via UPS Standard? Most Provinces can be served within 7 business days. The general calculation is 7-10 days. UPS is traceable from the moment it leaves our warehouse, so tracking your package at UPS.com will provide the most accurate information.


Residential / Commercial Brokerage Rate

Residential are based on UPS' eBP program. If you are using this chart to calculate estimated fees, but you are unsure whether your supplier is using eBP, it is best to estimate your rates from the 'Commercial Deliveries' chart.

Commercial rates are based on UPS' Rate Guide for Customs Clearance into Canada (effective January 2008).

Residential Brokerage Rate

Product Value - For Duty (Total value of your purchase)Entry Prep Fees for imports arriving via UPS Standard ServiceFor imports arriving by Express ServicesDisbursement FeesCOD Fee (for collection of Duty/Tax/Disbursement)
$0.01 to $20.00 $0 $0    
$20.01 to $40.00 $10.00 $0 $0 $4.25
$40.01 to $100.00 $10.00 $0 $0 $4.25
$100.01 to $200.00 $10.00 $0 $0 $4.25
$200.01 to $350.00 $40.30 $0 $0 $4.25
$350.01 to $500.00 $45.25 $0 $0 $4.25
$500.01 to $750.00 $51.45 $0 $0 $4.25
$750.01 to $1000.00 $57.55 $0 $0 $4.25
$1000.01 to $1250.00 $63.75 $0 $0 $4.25
$1250.01 to $1600.00 $67.75 $0 $0 $4.25
$1600.01 to $5000.00 $71.45 $0 $5.85 (or 2.7% of Duty/Taxes, whichever is higher) $4.25
Each Additional $1000.00 $5.55      

Commercial Brokerage Rate

Product Value - For Duty (Total value of your purchase)Entry Prep Fees for imports arriving via UPS Standard ServiceFor imports arriving by Express ServicesDisbursement FeesCOD Fee (for collection of Duty/Tax/Disbursement)
$0.01 to $20.00 $0 $0    
$20.01 to $40.00 $7.00 $0 $5.85 $4.25
$40.01 to $100.00 $19.45 $0 $5.85 $4.25
$100.01 to $200.00 $29.00 $0 $5.85 $4.25
$200.01 to $350.00 $40.30 $0 $5.85 $4.25
$350.01 to $500.00 $45.25 $0 $5.85 $4.25
$500.01 to $750.00 $51.45 $0 $5.85 $4.25
$750.01 to $1000.00 $57.55 $0 $5.85 $4.25
$1000.01 to $1250.00 $63.75 $0 $5.85 $4.25
$1250.01 to $1600.00 $67.75 $0 $5.85 $4.25
$1600.01 to $5000.00 $71.45 $0 $5.85 (or 2.7% of Duty/Taxes, whichever is higher) $4.25
Each Additional $1000.00 $5.55      

IMPORTANT - Other charges:

Customs GST - (approximate range 5% up to 13% of Product Value) || Brokerage GST - approximately 5% of above listed brokerage fees || These "government charges" will apply to ALL shipments. The percentage (%) may vary by Province.

All rates, calculations and charts are best estimate, not a guarantee.

All applicable terms, references and delivery services are registered trademarks of the UNITED PARCEL SERVICE (UPS)

Canada Rate Guide Terms

Bond Fee (See Disbursement Fees)
Brokerage GST Tax calculated based on 5% of brokerage fees
CAD Canadian Dollar
COD Fee Fee for collecting brokerage charges
Customs GST Tax calculated based on percentage of import value - varies by Province (approximate range - 5% up to 13%)
Disbursement Fee UPS pays for duties and taxes on the importer's behalf, therefore a fee of 2.7% (minimum $5.85) of the amount advanced by UPS is charged in addition to the Entry Prep fee.
Entry Prep Fee Fees applied to Ground transportation to Canada when UPS is the Customs Broker.
Express Services UPS Express, UPS Saver, UPS Expedite
GST Government Sales Tax
Importer Canadian business or resident purchasing products from US to ship into Canada
PST Provincial Sales Tax (usually applied to personal shipments) rate varies by Province
Shipping Fee Transportation fee for products shipping from supplier to importer. Rates do not include charges for customs clearance. Customs brokerage charges, duties, and taxes will be collected from importer at time of delivery.
UPS United Parcel Service
UPS Standard UPS ground delivery to and from Canada
USD United States Dollar

How do I track my shipment?

Once an order ships from our warehouse, you will be able to track your shipment. Click on "Order Status" under the Information Desk on the left side of your screen. Enter your order number and click on "Get Orders". Once your order comes up, you will see the status of your order along with the item(s) ordered, pricing, quantity and totals.

Under Shipping / Tracking Information you will see the tracking number that was assigned to your order.

UPS tracking numbers are usually 18 digits long (1ZA8XXXXXXXXXXXXXX ). Go to http://www.ups.com/tracking/tracking.html and enter the tracking number in one of the fields provided then click on "Track". The tracking number will be displayed. If you need detailed information, click on "Details".

FedEx Ground tracking numbers are usually 12 digits long ( 6XXXXXXXXXXX ). Go to http://www.fedex.com/ and enter the tracking number in the field provided and click on "Track It". The detailed results of the tracking number you entered will be displayed.

If you need assistance with tracking an order, please call Customer Service at our Toll Free number: (877) 528-2288

How are International orders shipped?

International shipments are shipped via FedEx International Economy. This method takes between 3 - 7 days for delivery.

FedEx International Priority is also available and takes between 2 - 5 days for delivery.

We accept EFT (Electronic Funds Transfer) for all overseas shipments (Canada and UK - we accept EFT or Credit Card payment). Once transfer is complete, the product ships immediately.

What is your Backorder Policy?

A backorder occurs when an item that you ordered is not available in any of our warehouse locations.

You will be advised via e-mail or by phone of any item that is on backorder. If you wish to contact Customer Service, you may do so at our Toll Free number: (877) 528-2288. Your credit card will not be charged until the product ships.

Can I refuse a shipment?

We ask that you follow our return policy for faster processing as refused shipments may take up to 3 weeks to be returned to our warehouse causing a delay in processing your credit.

We do incur shipping charges on all shipments to our customers. If there is an error on our part, these shipping fees will be refunded or credited along with the cost of the item(s) purchased. If through no fault of AtBatt.com the shipment is refused (or returned), shipping charges will not be credited and you may be charged a 15% restocking fee.

What is your Return Policy?

AtBatt.com accepts returns on merchandise from select manufacturers within 30 days from the purchase date. Original shipping charges are not refunded on returned items unless there was an error on our part. Customers are responsible for all shipping charges back to AtBatt.com on returned items unless there was an incorrect item(s) shipped by AtBatt.com.

Returns within 30 days from purchase date can be for exchange, refund or credit at AtBatt.com's discretion. Please be aware that specific manufacturers have more restrictive return policies. All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the products, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. For more information or to request an RMA, please visit our Return Policy page.

 

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