Easy as 1, 2, 3
Returning a product should not be a hassle. To avoid delays, please follow these steps. Please retain all packaging material until you are satisfied with the condition and performance of your purchase. This will make it easier to return the item if necessary.
Request a Return Merchandise Authorization (RMA) number.
Instructions on returning the item(s) and an RMA number will be sent via e-mail within 24 business hours. Business hours are Monday through Friday, 7am to 5pm Pacific Standard Time.
Pack item(s) in a sturdy box using cushioning materials to keep them secure and to prevent damage to the product(s) while in transit. We cannot accept damaged products for a refund or replacement.
|Returns for a Refund||Package Refusal|
|Shipping and Handling Charges||Order Cancellation|
|Over the 30 Days for a Refund||Packages Lost in Transit|
|Defective Items||Clearance & Final Sales Returns|
|Package Arrived Damaged||Contact the Returns Team|
Refunds are only allowed within 30 days from the date you receive your items.
In order to receive a refund, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. No partial returns will be accepted. The original packing slip must be included and the RMA number visible on the package. Any discrepancies could result in a delay or partial forfeiture of your refund.
Restocking fees will not be deducted if the product is complete and in good condition with all original parts and accessories in the original box.
Shipping and handling charges on are not refundable unless it was an error on our part. If you were eligible for free shipping on your order, the actual cost for shipping will be deducted from your refund.
Customers are responsible for return shipping charges unless it was our error. AtBatt.com recommends returning your items with a shipping carrier that allows you to track and insures the package. We cannot be responsible if your package is lost or damaged while it is in transit from you to us.
No problem. At Atbatt.com’s discretion we can exchange or offer a store credit for future purchases.
Defective items can be returned for a refund during the first 30 days. After the 30 days, the product can be returned, at AtBatt.com's discretion, for: store credit, replacement, exchange or repair.
After 60 days from your invoice date your purchase falls under a warranty replacement. Following the 60 days, you are only eligible for a replacement of the defective item. Customers can not exchange it out for a different item, unless it has been discontinued. Customers are responsible for return shipping on warranty items along with the warranty replacement fee. The warranty replacement fee will vary due to quantity and weight of items.
We offer a 1-year warranty on most of our batteries and accessories. This warranty does not cover batteries that have been subjected to "memory effect" (due to insufficient conditioning) overcharging or other abuse and misuse. All of our batteries and accessories can be returned to our address. We reserve the right to test any battery prior to issuing a new replacement or refund. Warranty is void if the warranty sticker has been removed or if any internal component has been altered or modified.
If merchandise arrives damaged, save the merchandise, original box and the packing it arrived in. Notify AtBatt.com at 877-528-2288 immediately to arrange for a carrier inspection and a pick-up of damaged merchandise.
We strongly discourage our customers from refusing packages, as it will cost more money in the long run. When a package is refused, the shipping carrier will charge for the return shipping cost, which we in turn must deduct from your refund. Instead, we recommend accepting the package, and contact us to start a return.
For international orders, please be aware that refusing the package does not eliminate the brokerage fee that the shipping carrier charges. If an international customer does refuse the package, they will be refunded less shipping & handling (both ways), and the amount of the brokerage fee once we get the package back (if applied).
Our company understands that it is sometimes necessary to cancel your order. We are more than happy to accommodate your request.
- An order must be cancelled by phone before it is processed. If the warehouse is already processing the order, we cannot guarantee cancellation.
- Please do not contact us via email to cancel your order. Please contact us via phone during business hours, Monday through Friday, 7:00 am to 5:00 pm Pacific Standard Time.
If your package is lost in transit, we must follow a set of procedures to locate your package. A tracer must be started with the shipping carrier. A tracer can take up to 8 business days to process. If the package is not found in that period of time, we can then reship your order. Unfortunately, we do have to wait until the tracer is complete before reshipping your order.
Due to the nature of clearance product, returns will be limited to defective product upon customer receipt. Returns must be received by AtBatt.com at the address above within 14 days of the customer receipt date. Refunds will not be authorized after 14 days. Before returning any defective item, you must submit an online Return Merchandise Authorization (RMA) request form. No returns will be accepted without an RMA number. The RMA number is good for only one (1) item and must match the product authorized for return. RMA numbers are valid for 5 business days. Due to limited stock, replacement product may not be available and cannot be guaranteed.