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Home / Return Policy

RMA Request

Easy as 1, 2, 3

Shipping LabelReturning a product should not be a hassle. To avoid delays, please follow these steps. Please retain all packaging material until you are satisfied with the condition and performance of your purchase. This will make it easier to return the item if necessary.

Step 1

Request a Return Merchandise Authorization (RMA) number.

Step 2

Instructions on returning the item(s) and an RMA number will be sent via e-mail within 24 business hours. Business hours are Monday through Friday, 7am to 5pm Pacific Standard Time.

Step 3

Pack item(s) in a sturdy box using cushioning materials to keep them secure and to prevent damage to the product(s) while in transit. We cannot accept damaged products for a refund or replacement.


Return Policy

Returns for a Refund Package Refusal
Shipping and Handling Charges Order Cancellation
Over the 45 Days for a Refund Packages Lost in Transit
Defective Items Clearance & Final Sales Returns
Package Arrived Damaged Contact the Returns Team

 

Returns for a Refund

Not happy with your product you purchased from us? No Worries!

Products must be returned within 45 days of the delivery date for a refund. All we ask is that you return the product in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. We will not accept partial returns. To avoid any delays please make sure the RMA number is visible on the outside of the package.

Although our customers are liable for return shipping cost, we do not believe in Restocking fees.

Shipping and Handling Charges

Shipping and handling charges are not refundable unless it was an error on our part. If you were eligible for free shipping on your order, the actual cost for shipping will be deducted from your refund.

Customers are responsible for return shipping charges unless it was our error. AtBatt.com recommends returning your items with a shipping carrier that allows you to track and insures the package. We cannot be responsible if your package is lost or damaged while it is in transit from you to us.

Over the 45 Days for a Refund

No problem. At Atbatt.com’s discretion we can exchange or offer a store credit for future purchases.

Defective Items

Defective items can be returned for a refund during the first 45 days. After the 45 days, the product can be returned, at AtBatt.com's discretion, for: store credit, replacement, exchange or repair.

After 45 days from your invoice date your purchase falls under a warranty replacement. Following the 45 days, you are only eligible for a replacement of the defective item. Customers are responsible for return shipping on warranty items.

Warranty is void if the warranty sticker has been removed or if any internal component has been altered or modified.

Package Arrived Damaged

If merchandise arrives damaged, save the merchandise, original box and the packing it arrived in. Notify AtBatt.com at 877-528-2288 within 3 business days to arrange for a carrier inspection and a pick-up of damaged merchandise.

Package Refusal

We strongly discourage our customers from refusing packages, as it will cost more money in the long run. When a package is refused, the shipping carrier will charge for the return shipping cost, which we in turn must deduct from your refund. Instead, we recommend accepting the package, and contact us to start a return.

For international orders, please be aware that refusing the package does not eliminate the brokerage fee that the shipping carrier charges. If an international customer does refuse the package, they will be refunded less shipping & handling (both ways), and the amount of the brokerage fee once we get the package back (if applied).

Order Cancellation

Our company understands that it is sometimes necessary to cancel your order. We are more than happy to accommodate your request.

      • An order must be cancelled by phone before it is processed. If the warehouse is already processing the order, we cannot guarantee cancellation.
      • Please do not contact us via email to cancel your order. Please contact us via phone during business hours, Monday through Friday, 7:00 am to 5:00 pm Pacific Standard Time.

Packages Lost in Transit

If your package is lost in transit, we must follow a set of procedures to locate your package. A tracer must be started with the shipping carrier. A tracer can take up to 8 business days to process. If the package is not found in that period of time, we can then reship your order. Unfortunately, we do have to wait until the tracer is complete before reshipping your order.

Clearance & Final Sales Returns

Due to the nature of clearance product, returns will be limited to defective product upon customer receipt. Returns must be received by AtBatt.com at the address above within 14 days of the customer receipt date. Refunds will not be authorized after 14 days. Before returning any defective item, you must submit an online Return Merchandise Authorization (RMA) request form. No returns will be accepted without an RMA number. The RMA number is good for only one (1) item and must match the product authorized for return. RMA numbers are valid for 5 business days. Due to limited stock, replacement product may not be available and cannot be guaranteed.

Contact the Returns Team

Have additional questions that were not answered above? Please e-mail our returns team or contact us by phone.

 

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