Frequently Asked Questions
Battery Related Questions
What is the difference between NiCad, NiMH and Lithium Ion batteries?
Is it Possible to Upgrade the Device's Battery to a newer Chemistry?
My new battery isn't charging. Is it defective?
How can I maximize the performance of my battery?
What is "Memory Effect"?
What are volts and milliamp-hours (e.g. 10.8V - 4600mAH)?
How long do typical batteries last?
Can I recycle my old battery? How?
How long will my new battery run?
What is a "smart" and "dumb" Battery?
The Do's and Don'ts of Battery Use
Does AtBatt.com ship to APOs/FPOs?
My replacement battery is not charging correctly, do I need a BIOS upgrade?
What is a Zinc battery?
What is the Difference between a SLA, VLRA and AGM batteries?
Company Related Questions
Who is AtBatt.com and what exactly do yo do?
Does AtBatt.com offer any reseller program?
Where can I find your Tax Payer ID, DUNNS Number and other information for my procurement needs?
What is AtBatt.com's toll free number?
Who do I send emails to at your company?
What is your mailing address?
Payment Related Questions
What payment options are available for my order?
What payment currency does AtBatt.com accept?
Does AtBatt.com collect sales tax?
Do I qualify for Tax-Exempt status?
Do I receive an Order Receipt/Invoice?
Ordering Related Questions
How do I know if the product is in stock?
When will my product ship?
Can I make changes to my order?
When does my order need to in by to be shipped the same day?
Does AtBatt.com take international orders?
Will there be fees due upon delivery of international orders?
Can I cancel an order that I've already made?
Shipping Related Questions
How long does it take for me to receive my products?
Can I track my shipment?
Does AtBatt.com ship to international addresses?
What is AtBatt.com's return policy?
How do I return a product?
What type of shipping methods are available?
How much does it cost to ship the products that I want?
Account Related Questions
If my original power tool battery is an NiCD battery, can I use a different chemistry battery?
Can I recharge an old power tool battery after it seems to have stopped taking a charge?
How long will my power tool last with a fresh charge?
How can I prolong the life of my battery?